Refunds & cancellation
Customer remedies and rights for digital software purchases.
1. Overview
Personal AI Studio is sold as digital software. Requests for refunds, cancellations, defective delivery, activation failure or unauthorized charges should be directed to support@seroqcapital.com. Include your order reference and a description of the issue, but never send card numbers or API keys by email.
2. Rights required by law
Consumers have any refund, cancellation, repair, replacement, withdrawal and chargeback rights granted by applicable mandatory law. This policy does not waive those rights. Such rights may differ depending on the country where the purchaser resides, the nature of the digital supply and any legally required checkout consent.
3. Non-delivery or technical fault
If the license is not delivered after payment confirmation or the purchased software materially fails to work as described, please contact support. The operator will investigate and provide the remedy required by applicable law. Applicable mandatory customer remedies remain available.
4. No unsupported promises
No universal "no refunds" rule is stated here. Equally, this page does not offer a voluntary 14-day or 30-day refund guarantee unless later approved. Statutory rights apply regardless of this wording.
5. Payment disputes
Payments are processed by Stripe. Your card issuer may provide additional dispute rights. Contacting the seller first may help resolve product activation or delivery issues more quickly.
6. Contact
Seller: SEROQ EDUCATION & TRAINING COMPUTER SOFTWARE - FZCO
Support email: support@seroqcapital.com
Registered location: Dubai Silicon Oasis, Dubai, United Arab Emirates.
Last editorial update: 3 November 2026.